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How do I set up a sub user?

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To set up a sub user, you can log in to emailmeform.com > and click on the "Users" tab in the top navigation:

subUser.png

 

Note: When you initially set up a sub user, their information for log in is sent to them via email.  Also, you must set their access according to what you require them to do by modifying the "You Can Access:" section.


How can I modify my confirmation page?

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To modify your confirmation page, log in to emailmeform.com > mouse over the form you would like to modify the confirmation page for and click the "Edit" icon > then click the "Form Settings" tab > under "Confirmation Options" you may customize the "Success Message" or "Redirect URL":

modifyConfirmationMessage.png

Modifying the "Success Message" allows you to keep the message on our server and not have to redirect to another page hosted on another server.  You can click the HTML (or Plain Text) radio button, enter your style changes > click "Close" > click "Save Form":

successMessage.png

You may alternatively enter a redirect url to a page on your site, if you would like to host the confirmation page yourself:

redirectToConfirm.png

If you select Target Window = "self", it will keep the confirmation page in the same window.  If you select "new", it will open the confirmation page in a new window.  If you select "parent", even if you had a pop up window, it will return the confirmation page to the initial window (parent) in which you began the confirmation process.

How do I put my emailmeform.com form into my Wordpress site?

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1. Log in to emailmeform.com
2. Mouse over the form you want to edit and click "Code"
3. Click "Social & CMS"
4. Click the "WordPress" icon

emfWP.png

5. Follow the directions in the pop-up window

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6. Click "Publish" in WordPress

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7. Check on your WordPress site to confirm it is working properly

 

Mail Chimp

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1. Log in to emailmeform.com
2. Mouse over the form you want to edit and click "Notifications"
3. Click "Send to an Application"
4. Click "MailChimp" 
5. Under "Authenticate your Mail Chimp Username and Password", click "Integrate with Mail Chimp in new window"
6. Enter your settings (Note: it is usually important to check "Only Send if Choice is Checked", otherwise, you will not receive entries into MailChimp).
7. Log in to MailChimp through the emailmeform.com pop-up window, save your login info and close that window.  
8. Then click "Save" on the emailmeform.com window. 

mailChimp.png

Note: You should check in your MailChimp account after allowing some time for user data collection or submit your own test data to confirm synchronization.


How do I add ssl to my forms?

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To add ssl to your forms, for secure data transmission, you may:

Log in to emailmeform.com > mouse over the form in your account that you would like to add ssl to > and click the "SSL" icon at the top right:

ssl.png

*Note, once you apply ssl to your form, the form url will change to "https://" instead of "http://":

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Advanced Fields - Signature

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Capture users official digital signatures for taxation, legal, banking and more, using our new Digital Signature field!

sig.png 

The signature field enables your users to manually enter a written field by use of their mouse, digital pen, finger, etc.  Basically any computer based hardware pointing device can be used to write a signature.

To apply the signature field to your form:
1. Log in to emailmeform.com
2. Mouse over the form you want to edit and click "Edit" icon
3. Click the “Signature” field under the “Advanced” heading for fields
4. Note that the “Signature” is now added to the right column as a field
5. Click on the newly added “Signature” field and modify the settings.
 
Field Label: This property is the text placed next to the form field that describes the type of data you want visitors to input.

Options: Set the field to be "Required", “Mask Email”, or “Encrypted” by clicking the checkbox accordingly.

Required: Checking this option will force the user to fill out this field.  An error message will be displayed if this field is left blank.

Masked Email: Replaces the field data with asterisks (*) in the submission email.  This data will still be viewable in the Data Manager.

Encrypted (Pro and Premier Plan feature): Encrypt File Storage can encrypt and protect photos, videos, audios, pictures, doc, ppt, xls, pdf and other files using a password or in this instance a signature which is unique to every user.  Please upgrade your plan to use this feature.

Show Field to: Set the field to be “Everyone” or "Admin Only" by selecting that radio button.

Cell Align: You can select the field to be left, center, or right aligned by selecting from the “Cell Align” drop-down.

Dimensions: This sets the size of your field visually.  You may specify absolute or relative settings according to your needs in pixels or percentages.

Instructions for User: This is an optional property that displays the text specified to your users while they’re filling out that particular field. These instructions appear below the field input box.

6. Re-order your fields if necessary.

7. Scroll down and click “Save Form”.

8. Go back to the “Form Manager” and click “View”, to review / test the form:

digital-signature-form-example.png 

Add form to Facebook

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1. Log in to your FaceBook Account that you will embed your form on
2. Log in to emailmeform.com in the same browser used for Step 1
3. Mouse over the form you want to edit and click "Code"
4. Click "Social & CMS"
5. Click the "FaceBook" icon
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6. Click the "Install our App on your Facebook Page" button
install.png

7. Test and view in FaceBook
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Setting up Authorize.net

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To set up authorize.net, as a sandbox mode (test account mode) you can:
1) Set up a test account on authorize.net by going to: developer.authorize.net

authorizeSandBox.png
 
Note the "login id", and "transaction key" from this account.

2) Login to your emailmeform.com account, and create a form with payment enabled fields (such as "Price", "Drop-down menu", "Multiple-Choice" etc.).

form.png
 
3) In the Form Manager (click "My Forms" in the top nav), mouse over this form you just created and want to apply authorize.net to, and click the "Payment" icon.
 
paymentIcon.png

4) In the first tab, "Merchant Setup", enter the authorize.net information from step 1.  Select "Sandbox Mode" to run a test transaction.

merchant.png
 
5) Enter your "Payment Options" in the next tab.  This is all up to your preference.  If you have no preference, the default values should be ok.

paymentOptions.png
 
Note: if you would like to be notified regarding payment statuses, you must select from the drop-down menu "Notify payment status when", and select "every payment".

6) Next, go to the "Assign Prices" tab and apply prices to the payment enabled fields you set up in step 2.  Click "Enable Payment", and then "Save".

assignPrices.png
 
7) Click "My Forms" on the top navigation, and go back to the form you just edited.  Click "View" to view the form, and run a test transaction (you are in sandbox mode still).

myForms.png
 
Sample Form:
sampleForm.png
8) If the transaction is successful in Sandbox Mode, you can go to authorize.net and set up a real account, then replace the test information in the Payment module (Step 4, Merchant Setup) on emailmeform.com (in your account), and then finally click off of Sandbox Mode and send that link for your form to your users.

How do I add a Terms and Conditions page?

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To set up a terms and conditions page, you should:
1) Create the terms and conditions page of content on your site
2) Next, go to emailmeform.com and set up your terms and conditions form by adding a new field to a form (in the following example, we use the checkbox field):

terms.png

3) As seen above, add a checkbox field that has an html link to the terms and conditions on your site (from Step 1)
4) Make the field "Required" as in the image above, only if you require users to sign off on terms and conditions before submitting information to you (this is a good practice)
5) Add instructions for the user regarding how to proceed, we place an html link into the instructions field for the user to be able to read the terms in a new window
6) Save the form, and embed or use the emailmeform.com form link
7) Send out and promote the page you just created in Step 6, with your new terms and conditions

How do I password protect my form?

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Password protecting your form means users cannot access you form without first entering a password.

To password protect your form, you must log in to emailmeform.com > mouse over the form you want to protect > click on the "Protect" icon:

pp.png

Enter your selected and secure password (you can opt to show password while you write if it is easier) > then click "Save":
pp2.png

View the form on the front-end (as your users will see it), and you will notice that the form is password restricted:
pp3.png

Salesforce

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1. Set up an account on salesforce.com if you don't have one already.
2. Log in to emailmeform.com, mouse over the form you would like to edit, and click the "Notifications" icon:

notifications.png

3. Click the Integrations tab (3rd tab down), click the "Sales Force" icon, click "Integrate with Sales Force in new window" (the image below is for an account already integrated):
integrations.png


If you go through the above and enter your salesforce.com information, you will be brought back to the emailmeform.com page (as shown above), and will need to enter your form settings then scroll down and click "Save".

Once this is complete, your user form submissions will be synchronized as leads, accounts, and / or contacts in your Sales Force account.

How do I add custom validation to my form fields?

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You can add custom validation text to your form and survey fields.

Normally, form fields have default validation, as follows:

custom1.png

 

However, now, you can add any text to the red validation error messages as follows:

customFront.png

This gives you the flexibility to design user-friendly error messages in plain language.

To create custom text, log in to emailmeform.com > mouse over the form you would like to edit and click "Edit" > click "Form Settings" > under "Custom Validation & Text" select from the drop-down menu and click "Edit":

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Note: If you do not have text already, you can create it by selecting "---None---" from the drop-down and clicking "Edit".

If you have a custom validation text profile already saved, you can edit it by selecting it from the drop-down menu, clicking from the tree navigation (i.e. Calendar, reCAPTCHA, Currencies, etc.), and entering your custom validation text into the form text fields.  Once all of your content is in, you can click "Save" to save your profile.  

customBack.png


If you do not have a custom validation text profile saved, you can just enter a name for your new profile in the "Name" field in the upper right corner and then click "Save".

Besides entering user-friendly custom validation text, users are also free and welcome to enter their own languages:

languages.png

Adjusting form width

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To adjust the width of your form, you must modify the settings page with the desired size.  You can modify these settings by logging in to emailmeform.com > mousing over the form you want to edit the width for and clicking "Edit" > clicking the "Form Settings" tab > scrolling down to the “Form Width” settings > entering your value:

 formWidth.png


Note:

Values may be in pixel (i.e. - "650" means 650 pixels) or percentage (i.e. - "100%" means the full width of the entire form on the page).  Also note that lower on the settings page is a Responsive Form setting; setting forms to be responsive may conflict with form width settings if the form is in a narrow block of a site.

Generating a har file

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GENERATING A HAR FILE FOR TROUBLESHOOTING

When troubleshooting complex issues, it's sometimes necessary for our customer support to get some additional information from you in order to troubleshoot the issue further. To narrow down the cause of the performance problem, we need more data.

Google Chrome, in particular, makes it relatively easy to capture all the data we need using what's called a HAR file. For this reason, we may ask you to generate a HAR file to help troubleshoot the trouble you're experiencing. Please see the following directions for how to generate a HAR file.

How to generate a HAR file
1. Start by opening Google Chrome. If you don't have Google Chrome and you're free to install additional programs, please download Google Chrome and install it.
2. Right-click anywhere on that page and click on Inspect Element to open Chrome's Developer Tools
general.png
3. The Developer Tools will open as a panel at the bottom of the page. Click on the Network tab.
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4.  Copy and Paste the URL of the form into the Chrome browser's address bar.  URL's for webpages with embedded forms are ok.
addressURL.png
5. Make sure the record button is red - if it is black, click it so that it becomes red to allow the tool to record.
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6. Click the clear button to clear the data - then immediately refresh the web page by clicking the browsers refresh button or the F5 key.
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7. The network tab should start flooding with data.  When the page has finished loading - right click within the Network tab and click "Save as HAR with Content"
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8. Save the file somewhere, attach it to your email to send to EMF support - support@emailmeform.com

How do I integrate with EmailMyMarketing?

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EmailMeForm and EmailMyMarketing are separate services that are designed to be integrated with each other.  Below are instructions to link your forms on EmailMeForm to EmailMyMarketing. 
To link your existing contact form on Emailmeform.com to your Emailmymarketing.com account please follow the steps below:
1) In EmailMeForm go to the form manager page and select "Notifications" under the form you want to integrate with EmailMyMarketing.  See example below:
signup_form_mgr.png
2) Select "Integrations" on the left panel and the EmailMyMarketing icon from the list:
EMM_intergrate.png
3) Click on the blue "Integrate with EmailMyMarketing in new Window"  link. See Example below:
EMM_intergrate_2.png
4) Click "Authorize" to allow EmailMeForm to link to your EmailMyMarketing Account:
Authorize.png
5) Sign in to your EmailMyMarketing Account at the new window (If you are already logged on to EmailMyMarketing with another window, this Sign In window will not pop up, continue with the next step.) 

EMM_Auth_Login.png
6) After your accounts are linked you will see the comment "This form already integrated with EmailMyMarketing account" as in the example below.
EMM_inter_options.png
7) Configure your integration.  Select an audience list that you created on EmailMyMarketing to add the email addresses that you collect on this form.  In the email address field drop down menu select "email."
8) Click the green "Save" Button to complete the integration.
9) Test your the notification by selecting "Open new window and test notification":
test_notification.png
10) When you see your contact form in the new window, test the setting by entering an email address on your form.  Once you submit the test email address you should receive an email notification and the test email address will be added to your EmailMyMarketing Audience List.

Screenshots on iOS and Android

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Sometimes our customer support team needs to see the error you are seeing on your mobile device.

To show us on Android and iOS, please follow these instructions:

iPhone
Press and hold the Sleep/Wake button on the top area of your iPhone, then immediately press and release the Home button in the center of your iPhone.

The screenshot is added to the Camera Roll in the Photos app.

From there, you can send to support via email.

Android
There are many ways to take a screenshot on Android devices, including adding apps, the easiest way is to press and hold your device's power and volume down button at the same time for 1 to 2 seconds.

The image is added to the Gallery app, from there, you can send to support via email.



*Note: For a different device's instructions, please contact us here:

https://www.emailmeform.com/contact-us.html

How do I get notified via text when a user submits a form?

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This article is for all of those in our community that have asked for this feature!

Some important notes:
1) Not all mobile phone carriers / networks support email to text.
2) Text messages are not formatted, therefore, the text you receive will not be formatted like an email.
3) Receiving text messages via mobile phone for every user submitted form may be difficult to manage because of the volume of form submissions.

With that said...

To set up text notifications, you have to first know how to set up your admin notifications.  To do that, refer to this nifty article: http://support.emailmeform.com/entries/25435088-Setting-up-form-response-emails-to-admins-Notifications-

After reading that, simply modify the notification email to your text email as follows below, you must enter your mobile number to replace the text "number" before the "@":
AT&T: number@txt.att.net
T-Mobile: number@tmomail.net
Verizon: number@vtext.com
Sprint: number@messaging.sprintpcs.com or number@pm.sprint.com
Virgin Mobile: number@vmobl.com
Tracfone: number@mmst5.tracfone.com
Metro PCS: number@mymetropcs.com
Boost Mobile: number@myboostmobile.com
Cricket: number@sms.mycricket.com
Nextel: number@messaging.nextel.com
Alltel: number@message.alltel.com
Ptel: number@ptel.com
Suncom: number@tms.suncom.com
Qwest: number@qwestmp.com
U.S. Cellular: number@email.uscc.net



***All applicable rates are the responsibility of the user setting up admin notifications via email.

Survey Fields - Likert

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A Likert Field is used when you want your users to choose only one answer for each question in a set of statements. The "Likert" field properties may be set once the field is clicked on.

EmailMeForm_AddLikert.png

EmailMeForm_EditLikert.png

Field Label: This property is the text placed next to the form field that describes the type of data you want visitors to input.

Options: Set the field to be "Required", “Masked”, “Hide Numbers” or “Not Applicable” by clicking the checkbox accordingly.

  • Required: Checking this option will force the user to fill out this field. An error message will be displayed if this field is left blank.
  • Masked Field: Replaces the field data with asterisks (*) in the submission email. This data will still be viewable in the Data Manager.
  • Hide Numbers: Each option may have a numerical label underneath it. These labels represent the score of the option. Checking this box will toggle the labels on and off.

Likert_HideNumbers.png

  • Not Applicable: Check this option if you would like to add an additional column, which allows the users to label the question as non applicable.

Likert_NotApplicable.png

Show Field to: Set the field to be “Everyone” or "Admin Only" by selecting that radio button.

Statements: You can edit the Statements/Questions in the single text fields and add/delete them by clicking the “+”/”-” icons following. The statements can be displayed in Randomized or Alphabetize order.

  • Randomize Statements: the statements will be shown in a random order every time the field is viewed.
  • Alphabetize Statements: the statements will be shown in a alphabetical order.

Columns: You can edit the Option/Answer in the single text fields and add/delete them by clicking the “+”/”-” icons following. The statements can be displayed in Randomized or Alphabetized order.

  • Randomize Statements: the statements will be shown in a random order every time the field is viewed.
  • Alphabetize Statements: the statements will be shown in a alphabetical order.

To import predefined choices, such as a list of Countries, Days, and Months, you can click the ‘Import Predefined Choices’, select a list, and add it to your field. You can customize the choices before or after adding.

Field ID: This property is a unique value assigned to a specific field. It can be used in conjunction with dynamic tokens to insert entry data to customize the AutoResponder confirmation message. Note: This value is assigned after a form has been saved.

Once you set the field options, please do not forget to click "Save Form" to save your work.

How to Enable/Disable Save & Resume

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“Save & Resume” allows users to save their progress and resume completion of the form at a later time. This feature is very useful for long, complex, and multi-page forms.

To enable or disable the "Save & Resume" feature, you must modify the settings of the form. You can modify these settings by:

 

Logging in to emailmeform.com -> mousing over the chosen form and clicking "Edit" -> clicking the "Form Settings" tab -> scrolling down to the “Save & Resume” settings -> selecting “Enable Save & Resume”.

 

Please note that by adjusting the value of the “Save & Resume” feature you change the duration that the respondent has left to completing a partially saved form. Default is 7 days.

EnableSaveAndResume.png

WebHooks

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1. Log in to emailmeform.com

2. Mouse over the form you want to edit and click "Notifications"

3. Click "Integrations"

4. Click "Web Hook"

5. Under "Web Hook Integration", Enter your “WebHook URL” and the “Notification Email on Error”

6. Then click "Save Changes" on the emailmeform.com window.

7. Entry data will be posted to the URL. Refresh the page to see updated information.

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